المدير المعتمد (CM)

Domain 1: The Profession of Management (14%)

• Key elements of the management profession, essential managerial tasks, and the
  skills needed for effective performance
• The role of managers in leading the organization

Domain 2: The Global Business Environment (40%)

• Assessing the company’s competitive position and gaining competitive advantage through SWOT analysis and other techniques and tools 
• The effects of internal, external, political and economic forces on the organization 
• Interpreting and ensuring compliance with legal standards 
• Sustainable business practices and operating in an environmentally responsible manner

Domain 3: Ethical Decision-Making (23%) 

• Techniques for gathering input from others and assimilating diverse input 
• Decision-making processes, techniques, and models 
• Interpreting and applying ethical standards 

Domain 4: Communication & Information Technology (23%) 

• The qualities of data and information and choosing appropriate software to accomplish tasks 
• The communication process and the skills managers need to establish and communicate clear expectations and concepts effectively

Domain 1: Planning (29%) 

• Planning techniques and strategies for setting and achieving organizational goals 
• Project management techniques, strategies and tools 
• Planning and facilitating effective meetings and the characteristics of effective facilitators 

Domain 2: Organizing (25%) 

• Choosing appropriate organizational structures to maximize performance and efficiency 
• Techniques for building organizational value 
• The importance of teamwork and building effective teams and work groups 

Domain 3: Talent/Human Resource Management (46%) 

• Staffing the organization by recruiting and selecting employees 
• Training and evaluating employees and providing effective performance feedback 
• Best practices for effectively managing a diverse workforce 
• Coaching, mentoring, and networking

Domain 1: Leading (30%) 

• The nature of leadership, characteristics of effective leaders, and skills and techniques for leading and motivating individuals and groups 
• The change process, the role of managers and required skills for in leading and managing organizational change 
• Pros and cons of organizational conflict and techniques for conflict resolution 

Domain 2: Controlling (30%) 

• Measures for evaluating results and comparing them to organizational goals and standards 
• Quality assurance and performance measurement processes, such as Total Quality Management 
• Techniques for addressing employee misconduct and ensuring that employee behavior is consistent with organizational standards 

Domain 3: Accounting (21%) 

• Basic principles of accounting 
• Key financial statements such as the balance sheet and income statement 
• The budgeting process and how to recognize budget variance 

Domain 4: Financial Management (19%) 

• Processes for selecting appropriate sources of financing and establishing financial controls 
• Techniques for measuring financial performance, such as the use of ratios, return on equity and cash-flow analysis